IFSHH Food Handler Training Certificate Program · ANAB-accredited under ANSI/ASTM E2659-24
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Stakeholder process

Complaints and appeals

IFSHH accepts complaints about any aspect of a certificate program and appeals concerning certificate-program decisions.

Submit a complaint

Describe the program, event, concern, relevant date, and the outcome you are requesting. IFSHH will document and investigate the complaint, identify root causes where appropriate, implement corrective action when necessary, and communicate the outcome.

Submit an appeal

Identify the decision being appealed, explain the basis for the appeal, and provide any supporting information. Appeals will be reviewed independently from the original decision whenever practical and appropriate.

Confidentiality and fairness

Information is limited to personnel with a legitimate need to review the matter. Submitting a complaint or appeal will not result in discriminatory action against the individual making the submission.